DISCOVER OUR JOURNEY AND VALUES
Explore our story, mission, and the dedicated team driving innovation and excellence in business process outsourcing.
BUILDING SUCCESS THROUGH INNOVATION & EXCELLENCE
Founded in 2020 by a group of dedicated medical professionals in Tacloban City, Leyte, BP Global began with a vision to revolutionize business process outsourcing (BPO). Our initial focus was on providing top-notch medical transcription services. Over the years, we have expanded our horizons and now offer a comprehensive suite of BPO solutions, including sales, customer service, technical support, and back-office operations. Our growth is driven by a steadfast commitment to innovation, quality, and customer satisfaction.
At BP Global, we believe that our clients' success is our success. This belief is embedded in our mission and values, which guide every aspect of our operations.
MISSION: To deliver exceptional service and innovative solutions that drive success for our clients, empower our employees, and positively impact the communities we serve. We strive to be more than just a service provider; we aim to be a strategic partner in our clients' growth and success.
Client Centric Focus
We prioritize the goals and needs of our clients, ensuring our strategies and operations align perfectly to deliver outstanding results and satisfaction. Our client-first approach drives us to continuously improve and adapt to meet their evolving needs.
Operational Excellence
Excellence is at the core of everything we do. We are committed to maintaining high standards in all our processes, ensuring top-tier service quality and efficiency. By embracing best practices and continually refining our workflows, we deliver superior outcomes for our clients.
Innovation and Adaptability
In an ever-changing business landscape, innovation and adaptability are crucial. We foster a culture of creative thinking and leverage cutting-edge technology to stay ahead of industry trends. This enables us to provide forward-thinking solutions that meet the dynamic needs of our clients.
Integrity and Transparency
Trust is the foundation of our relationships with clients, employees, and partners. We conduct our business with the highest standards of integrity and transparency, ensuring honesty and accountability in all our dealings. This builds lasting trust and reliability in our services.
BP Global’s journey is one of continuous learning and adaptation. We are dedicated to fostering a work environment that encourages personal and professional growth, ensuring our team is equipped to meet the challenges of today’s dynamic business world. Our commitment to excellence, innovation, and integrity has positioned us as a trusted partner for businesses looking to optimize their operations and achieve their goals.
EXCELLENCE WITH A TRUSTED PARTNER
Tailored BPO Solutions, Industry Expertise, and Unmatched Customer Experience
BP Global stands out for its commitment to delivering high-quality, customized BPO solutions. Our strategic location in Leyte, Philippines, allows us to tap into a rich talent pool, ensuring strong staff commitment and scalability. We offer a wide range of services tailored to meet your specific needs, whether it’s handling call spikes, seasonal demands, or budget constraints. Our advanced analytics and customer journey mapping ensure a seamless and effective customer experience, driving better business results.
Industry Expertise: With extensive experience across multiple industries, we deliver end-to-end customer and back-office services. Our expertise helps improve customer engagement, optimize costs, and boost overall satisfaction.
Enhanced Customer Experience & Quality Assurance: We focus on key metrics of customer experience, such as first contact resolution (FCR) and revenue per contact. Our advanced analytics and customer journey mapping ensure a seamless and effective customer experience, driving better business results.
Flexible Operational Models: We offer adaptable operational models tailored to meet your specific needs, whether it’s handling call spikes, seasonal demands, or budget constraints. Our data-driven approach ensures optimal performance and cost efficiency.
Easy and Efficient Implementation: Our team is dedicated to ensuring a smooth and swift implementation process. We collaborate closely with clients to craft custom solutions that meet their operational goals, ensuring a seamless transition and effective deployment.
INNOVATION MEETS EXCELLENCE
Unlock the potential of innovative BPO solutions designed to drive your growth and efficiency.
EXPERIENCE LEADERSHIP AT ITS BEST
Our team of seasoned professionals brings a wealth of experience and expertise to BP Global. From human resources to business development, each team member is committed to driving success and delivering exceptional service. Meet the leaders who guide our journey and ensure our clients achieve their goals.
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ANDREW
HUMAN RESOURCE
A seasoned HR and BPO expert, Andrew drives strategic growth across healthcare, gaming, and sales industries, maximizing efficiency while prioritizing employee well-being.
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ARDI
BUSINESS DEVELOPMENT
Ardi ensures high-quality training and coaching for management and agents, delivering effective results and continuous improvement for clients across various industries.
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JOSSA
OPERATIONS
Jossa excels in leading and managing operational processes, implementing successful process improvement initiatives across BPO lines of business.
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FRENZA
TRAINING AND QUALITY
Frenza’s career in quality and compliance audits led her to thrive in healthcare BPO. She excels in training and continues to be an accomplished leader in her field.
Our Brand Partnerships
Brands we've partnered with to deliver outstanding customer service.
Our current and past collaborations reflect our commitment to excellence in the call center industry.
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"One of the best BPO companies in town and with the best management team! It's ALWAYS how they can help you-in all aspects. It's never been the other way around. I have been learning and doing great here since Day 1!"
Syrix Remanes
MCSR Team Lead -
"I feel grateful to be part of the Team at BP Global. A good working environment and very supportive HR. Management is awesome and know how to appreciate their employees."
Kimberly Malate
Quality Assurance Manager -
"It's always 'who would have thought I'd be here?' because I didn't see it coming that I would be a part of a great company that believed in my capability, talent, and versatility. Well, I guess, life has all those turns and twists and with BP Global, my weaknesses became my strengths."
Jossa Jabulin
Clinical Officer